Question 1

What are your store opening hours?

Accepted Answer

We are open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 4:00 PM.

Closed on Sundays and Bank Holidays.

Question 2

How do I qualify for free delivery?

Accepted Answer

Free delivery is available for all orders over £20. For orders under £20, a £5 delivery charge applies.

Question 3

Can I return or exchange items?

Accepted Answer

Due to the perishable nature of our products, returns and exchanges are not possible. However, if there is an issue with a product’s quality, please contact us within 24 hours, and we’ll arrange a resolution.

Question 4

What payment methods do you accept?

Accepted Answer

We accept most major credit and debit cards, as well as cash payments for in-store purchases. Online payments are secure and encrypted.

Question 5

Do you offer custom cake orders?

Accepted Answer

Yes, we do! Please visit our store or contact us directly to discuss custom cake options, lead times, and pricing.

Question 6

How do I contact Harry’s?

Accepted Answer

You can call us at our store on 0754 2994825 during business hours, or reach out through our website’s contact form.

Questions and Answers

Frequently asked questions